Order/Shipping Info
If you have any queries or concerns regarding your order that are not answered here, please do not hesitate to contact us. We're happy to help.
FAO NORTH AMERICAN CUSTOMERS: we have adjusted our 'United States' catalogue prices to cover charges incurred by the tariffs implemented on August 29th 2025.
ORDER INFORMATION
By placing an order with us, you accept the below terms and conditions. We are not to be held responsible for any additional charges or delays as a result of international shipping and customs clearance.
All orders are printed to order in the United Kingdom, with a fulfillment time of up to 7 working days before shipping. In many cases, orders are processed more quickly and may ship within just a few days - however, please allow up to 7 working days as the standard processing time.
All item prices are listed in GBP (£) except for United States customers, where they are listed in USD ($). If GBP is not your local currency, your bank will automatically convert the amount upon checkout.
Once your order has been dispatched, you will be sent a shipping confirmation with a tracking number. All orders are out of our control once shipped. If you experience a problem with receiving your package, please refer to the tracking number provided in your shipping confirmation and contact the delivery provider. We cannot help with lost packages, but USPS for example, will be able to.
No returns, exchanges or refunds.
We cannot cancel any orders that have begun manufacturing/shipment.
Shipping prices are calculated at checkout. All estimates below include the aforementioned 7 day fulfillment time for orders.
By placing an order with us, you accept the above terms and conditions. We are not to be held responsible for any additional charges or delays as a result of international shipping and customs clearance.
DELIVERY ESTIMATES
UNITED KINGDOM
Royal Mail Tracked: 8-14 working days
DPD: 8 working days
EUROPE
EU Tracked: 12-28 working days
DPD: 10-17 working days
UNITED STATES
USPS Tracked: 10-16 working days
DPD: 12-16 working days
CANADA
Standard Tracked: 12-30 working days
DPD: 12-16 working days
REST OF WORLD
ROW Tracked: 12-30 working days
DPD: 12-20 working days